We’re back and better!

The hashport app is back online! Early on at launch, we observed a small set of transactions that were not finalised in the queue. As user experience of the platform is of utmost importance, hashport was taken offline to ensure the integrity of the transaction process.

In working closely with the Hedera & LimeChain teams, all transactions that had initially become frozen were successfully completed with the representative tokens deposited into the end-user wallets.

At no point were user funds ever in jeopardy of becoming unrecoverable. Subsequent testing has been conducted on the Hedera mainnet over the past week to ensure that the community receives a great user experience every time.

Now that hashport is up and running, we would like to share with you some additional details on the intermittent issue that we encountered and how we proactively handled the matter.

One of the root causes of the issue was that transactions submitted to the Hedera nodes were not being accepted in a timely manner resulting in transactions being expired after a given time.

One of the issues found with the Hedera SDK on Thursday, had an update that was issued the next day that enabled TransferTransaction to serialize the transfers list deterministically. Find more details on GitHub — https://github.com/hashgraph/hedera-sdk-go/issues/314

Validators were experiencing trouble submitting transactions to the Hedera network. The issues were found by the hashport team and were communicated with the Hedera Core and SDK teams and were subsequently resolved.

Once again, we truly appreciate your patience and thank you for the dedicated community support. Head over to app.hashport.network to quickly move your supported digital assets across multiple networks!

About hashport

hashport is the enterprise-grade public utility that facilitates the movement of digital assets between distributed networks, extending their functionality in a quick, secure, and cost-effective way. In order to remain platform-neutral, hashport functions without the use of a proprietary token. The network is built on a robust and performant architecture, secured and operated by a group of industry-leading validator partners from around the world. hashport has passed a rigorous security audit and follows industry best practices; regularly performing comprehensive network tests to ensure the integrity of the network.

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Disclaimer: The information provided on hashport’s website does not constitute investment advice, financial advice, trading advice, or any other sort of advice. You should not treat any site content as advice.

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